Privacy Policy

1. Introduction

Welcome to our privacy policy. We are Absolute Health Services (https://absolutehealth.co.za/) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

2. Audience

This policy applies to you if you are:

• a customer who has requested the services that we provide.
• a visitor to our website; or

3. Personal information

Personal information includes:

• certain information that we collect automatically when you visit our website;
• certain information collected on registration (see below);
• certain information collected on submission; and
• optional information that you provide to us voluntarily (see below);

but excludes:

• information that has been made anonymous so that it does not identify a specific person;
• information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).
• non-personal statistical information collected and compiled by us; and
• permanently de-identified information that does not relate or cannot be traced back to you specifically;

4. Common examples

Common examples of the types of personal information which we may collect and process include your:

• contact information – such as your phone number or email address;
• identifying information – such as your name, surname, date of birth or identification number of any kind

5. Sensitive personal information

Depending on the services that you require, we may also collect sensitive personal information including your:

• criminal information – such as information about your commission or alleged commission of any offence or about any related legal proceedings;
• employment information – including your membership of a trade union; and
• financial information – such as your bank account details;

6. Acceptance

6.1 Acceptance required

6.1.1 You must accept all the terms of this policy when you request our services. If you do not agree with anything in this policy, then you may not request our services.

7. Legal capacity

7.1 You may not access our website or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

8. Deemed acceptance

8.1 By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

9. Your obligations

9.1 You may only send us your own personal information or the information of another data subject where you have their permission to do so.

10. Changes

10.1 We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our services. If you continue to use the website or  request our services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.

11. Collection

11.1 On registration

11.1.1 Once you register on our website, you will no longer be anonymous to us. You will provide us with certain personal information when you register on our website.

This personal information will include:

• your name and surname;
• your email address;
• your telephone number;
• your company name, company registration number, and VAT number;
• your postal address or street address; and
• your username and password.

11.1.2 We will use this personal information to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.

12. On order or request
13. 1When you request our services from us, you will be asked to provide us with additional information on a voluntary basis (service information).
14. From browser

13.1 We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (usage information). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.

14. Cookies
15. 1 We may place small text files called ‘cookies’ on your device when you visit our website. 
16. Web beacons

15.1 Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.

16. Optional details
17. 1You may also provide additional information to us on a voluntary basis (optional information). This includes content that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain services, or otherwise use the optional features and functionality of our website.
18. Recording calls

17.1 We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.

18. Purpose of collection

18.1 We may use or process any service information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. 18.2 Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:

18.3 services purposes – such as requests for our services; marketing purposes – such as pursuing lawful related marketing activities; business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and legal purposes – such as handling claims, complying with regulations, or pursuing good governance. We may use your usage information for the purposes described above and to: remember your information so that you will not have to re-enter it during your visit or the next time you access the website; monitor website usage metrics such as total number of visitors and pages accessed; and track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.

19. Consent to collection

19.1 We will obtain your consent to collect personal information: in accordance with applicable law; when you provide us with any registration information or optional information.

20. Use

20.1 Our obligations

20.1.1 We may use your personal information to fulfil our obligations to you.

21. Messages and updates

21.1 We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.

22. Targeted content

22.1 While you are logged into the website, we may display targeted adverts and other relevant information based on your personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.

23. Disclosure

23.1 Sharing

23.1.1 We may share your personal information with: other divisions so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their services); an affiliate, in which case we will seek to require the affiliates to honour this privacy policy; our service providers under contract who help provide certain services or help with parts of our business operations, such as marketing. Our contracts dictate that these service providers only use your information in connection with the services they supply or services they perform for us and not for their own benefit.

24. Regulators

24.1 We may disclose your personal information as required by law or governmental audit.

25. Law enforcement

25.1 We may disclose personal information if required: by a subpoena or court order; to comply with any law; to protect the safety of any individual or the general public; and to prevent violation of our customer relationship terms.

26. No selling

26.1 We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

27. Marketing purposes

27.1 We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

28. Employees

28.1 We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, or other personnel.

29. Change of ownership

29.1 If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

 

20. Security

20.1 We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recovery procedures where appropriate.

21. Accurate and up to date

21.1 We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

22. Retention

22.1 We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless: retention of the record is required or authorised by law; or you have consented to the retention of the record. During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information. We may retain your personal information in physical or electronic records at our discretion.

23. Updating or removing

23.1 You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by phone or email.

24. Limitation

25.1 We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.

25. Enquiries

25.1 If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us by sending an email to [email protected]