TERMS AND CONDITIONS (T&C's):

Absolute Health Services (AHS) quotations are valid for a 30-day period;

Training authorities require certified ID copies for each delegate, so please ensure that the training delegates bring these with them on the first day of the training course;

The training course registration process starts at 08h00 with the actual course starting at 08h30 and ends at approximately 15h45;

100% course attendance and at least 50% achievement in the assessment is required, in order to successfully complete the course. This 50% pass mark excludes the SAQCC course which must be 80%; 

Lunches can be booked on this training quotation.  Lunch at our training centres is ordered from our preferred on-site catering providers.  We will endeavour to provide good food quality, but cannot be held responsible for the quality of the food delivered as this is outsourced.

The client must indicate and confirm on the quotation if the training is required for OHS act compliance purposes, or for SETA and QCTO registration purposes;

Electronic certificates will be generated and forwarded to the client’s representative within 10 working days from completing the training course, only once full payment of the invoices and interest amounts have been received;

Should a client wish to proceed with accepting a quotation, please complete the required client information on the quotation, sign for approval and email the quotation back to AHS, which will constitute a binding contract between the client and AHS to proceed with training subject to these terms and conditions; 

Any course rescheduling may be processed by AHS in its sole discretion 5 working days prior to the course commencing. Should courses be cancelled by AHS, then clients already booked on these courses will be notified asap and their bookings will be moved to an alternative date that suits both AHS and the client;

The full invoice amount must be paid immediately in order to secure your booking and the proof of payment e-mailed to [email protected] and the AHS consultant the client is dealing with. AHS may in its sole discretion cancel training if payment of the invoice is not made;

Please note the email reminders are sent as a courtesy only. If a delegate does not receive a reminder, this does not constitute that the booking is not confirmed or has been cancelled. It is still the delegate’s responsibility to note the date and attend the course.

There is no rescheduling if a delegate or client does not arrive to the pre-arranged confirmed training course. Payment for a scheduled course will not be transferable to another date or course;

If a course is arranged, quoted, approved and invoiced for a certain number of attending delegates e.g. 15 delegates then the initial invoice must be honoured and paid in full for the 15 delegates, irrespective if a smaller number of delegates actually attend e.g. 10 or should no delegate attend.  The arrangements, transaction, costing and invoice have been pre-agreed upon by the client and FAFST has no control over the client’s delegates attending;     

If it has been agreed by AHS and the client that delegate/s will attend a training course at our premises on a specific date then the delegate/s must attend that course on that booked date. AHS will communicate on email or telephonically that the course has been confirmed and booked. If the client or delegate wants to move their course booking to an alternative available booking date, they may only change the booking date if it is requested 5 working days (1 week) prior to the booked course commencing date. Requests to change course booking dates within 5 days of course commencement will not be allowed. Clients or delegates requesting to change pre-arranged booking dates must do so in writing / on email. AHS can not guarantee that other alternative course dates advertised on our course schedules are available, as these courses may already be fully booked, so delegates will be booked on alternative courses dates that are available for cancellations requested prior to the 5 day cancellation period. Non reply to AHS course booking email communication reminders does not constitute that a course date is not booked or that the booking is not confirmed by the client.

In the event that AHS does not give notice of cancellation the invoice will remain payable whether or not the training is attended or used;

There are no refunds for any training that has been paid for by a client; 

If it is agreed by the client and AHS that a course will be delivered on an official signed company or department order, then that original and agreed upon order and corresponding invoice must be paid in full within 30 days of the course completion.  If the invoice is not paid within this 30-day period, then the outstanding invoice amount will automatically gain interest of 5% per month, which will be compounded monthly until the outstanding amount including the interest is paid in full;

All prices are exclusive of 15% VAT;

AHS shall use its best endeavors to provide our services in accordance with applicable laws, good order, correctly and timeously but does not warrant that it shall do so, or that the client shall not incur any loss or damages. The client waives any claims it may have against AHS and indemnifies and holds it harmless against all liabilities arising out of the provision of services.